Frequently Asked Questions

Yes. Our shared hosting plans include free Let’s Encrypt SSL certificates. Issuance and automatic renewal require correct domain DNS settings and successful validation.

Yes. Our hosting plans support WordPress and WooCommerce. For larger online stores we recommend suitable CPU and memory resources and effective caching. The right plan depends on your site’s traffic and workload.

Yes. Our hosting servers use backup systems. The scope and retention period depend on the service and server. We also recommend keeping an independent copy of important data. Request a restore through the Moj Webicom support portal.

At Webicom, we respond to all technical support questions extremely quickly. Fast, professional support is one of our key strengths. Actual response times depend on current demand and the complexity of each request. Standard technical support is included with hosting at no extra charge; premium support is also available for advanced work and server management. Submit your request through Moj Webicom.

Both control panels let you manage websites, domains, email accounts and databases. Their interfaces and certain advanced features differ. Compare the available packages to choose the best fit.

You can host multiple websites if your package supports additional domains. Consider its storage, resource and other limits. The exact features are shown with each hosting package.

Yes. You can register a domain and order hosting with Webicom in one place, or add a domain later through the Moj Webicom portal. Visit our domain registration page to check availability.

Depending on the limit, your site may slow down, an individual service may be temporarily restricted, or an upgrade may be needed. You can monitor storage and resource usage in your hosting control panel.

Redis Object Cache is available on selected servers and supported environments. It may reduce database queries for applications such as WordPress and WooCommerce. Contact us to confirm availability and activation conditions for your package; Redis is not automatically included everywhere.

Yes, your VPS server comes with full root (administrator) access. You can manage the operating system, install software and configure the server to suit your needs. If you prefer, professional VPS management is also available as an additional service.

Upgrades depend on the configuration and available resources. CPU and RAM can generally be increased, although some changes require a restart. Disk expansion conditions depend on the server configuration.

Yes. We offer an optional VPS management service, including regular maintenance, updates and technical support within the agreed scope, all at very competitive prices. Contact us for details and a quote.

Reseller hosting allows you to manage separate hosting accounts for clients or projects. It is particularly suitable for web agencies and businesses offering hosting under their own brand. Account and resource limits depend on the selected package.

Yes. Reseller packages are designed for managing multiple separate accounts. The maximum number of accounts and management options depend on the chosen package and control panel.

Turbo hosting is intended for more demanding websites, online stores and higher-traffic projects needing greater performance. The best plan depends on your workload, traffic and application requirements.

DNSSEC is supported for eligible domains and helps verify the authenticity of DNS responses using digital signatures. Availability depends on the domain extension and nameservers. Contact support for assistance.

The process depends on the domain extension. An authorization or EPP code is often required, and some extensions have additional rules. You can start on our domain transfer page.

Free certificates such as Let’s Encrypt provide encrypted HTTPS connections and are suitable for most ordinary websites. Paid certificates may differ in provider, validation type, support and additional services.

Yes. Our standard cPanel hosting plans support Python and compatible Python web applications. Available Python versions, deployment options and resources depend on the server and package. If your application requires a particular Python version or framework, contact us before ordering so we can verify compatibility. Python application hosting is not yet a standard option on our DirectAdmin plans.

No. VPS backups are not included in the basic hosting price. You can order backups as an optional paid service. Without this service, you are responsible for backing up your own data. Contact us for backup options and pricing.